Support
Questions, answered
Everything teams ask before, during, and after handing real work to a fleet.
Your questions resolved in one place
Every question we are asked, grouped by where it comes up. If yours is not here, tell us and we will answer it.
What is an AI agent fleet?
A fleet is a small group of specialised agents that share one brief and one audit trail. Each agent owns a distinct job — building, answering, selling — and hands work to the others through queues you can see.
How is a fleet different from an automation tool?
Automation runs a fixed sequence you designed. A fleet is given an objective and the judgement to handle the cases you did not anticipate — and it escalates to a person when it should not decide alone.
Which fleet fits a startup rather than an enterprise?
The agents are the same; the brief is not. A founder fleet is pointed at shipping an MVP and validating demand. An enterprise fleet is pointed at multi-tenant scale, ticketing integration, and regional pipeline. You pick the segment and the roster reconfigures.
What does deploying a fleet actually involve?
You describe the concept, we scope it into agent briefs, and the fleet starts read-only against the systems it needs. Most teams reach their first reviewable output inside two weeks.
Do we need engineers to set this up?
No. Scoping is done with whoever owns the process. Engineering is only involved when an agent needs access to a system that has no standard integration.
How long before the fleet ships something real?
A first fleet is usually running against live work inside a fortnight. Anything longer than that is a sign the brief was scoped too broadly.
What does a pilot cost?
Pilots are priced per fleet, not per seat, and agreed before scoping starts. You are buying a defined piece of work with a scorecard attached, not a licence.
Do we have to replace our existing tools?
No. Agents work inside the systems you already run. If a tool has no standard integration we will say so during scoping rather than after.
What if the pilot does not work?
You keep the scoping document and the audit trail, and we stop. A fleet that cannot be measured is a fleet we should not have deployed, and that is our call to get right up front.
Who is accountable when an agent gets something wrong?
You are, the same as with any team member — which is why every action is logged, every decision is traceable, and you set the threshold at which the agent must hand off to a human.
How do we review what the fleet produced?
Each agent ships with an execution scorecard agreed up front. You review it the way you would review a hire: against the outcomes you asked for.
What happens when an agent is unsure?
It escalates rather than guesses. You choose the confidence threshold below which work is handed to a person, per agent.
Can we pause or roll back an agent?
Yes. Access can be revoked from one place at any time, and every action is logged, so you can see exactly what was done before you stopped it.
How much oversight does a fleet need day to day?
Early on, a daily review of the output queue. Once the scorecards are stable, most teams move to a weekly review.
What if our process changes?
Agents are configured against your steps, so a process change is a configuration change. Nothing is hardcoded into a bespoke build.
Can one agent work across several systems?
Yes, within the permissions its brief has been granted. Each system is scoped separately, so widening one does not quietly widen the rest.
How do agents in a fleet hand work to each other?
Through the same queues a person would use. One agent finishing does not silently trigger another — the handoff is a step you can see and stop.
What happens if a system goes down mid-task?
Work stops at the last completed step and is retried rather than half-applied. The audit trail shows where it paused and what had already been written.
What happens to our data?
Agents work under least-privilege access scoped per brief. Your data is not used to train shared models, and access can be revoked from a single place at any time.
What access does an agent actually get?
Only what its brief requires, granted per system and reviewable at any time. Most agents start read-only and gain write access after the pilot.
Is there an audit trail?
Every action an agent takes is recorded with its inputs and the decision that produced it, so any output can be traced back to its reasoning.
Where is our data processed?
In the region you nominate. Data residency is set per workspace and does not change without your say-so.
Can we bring our own models?
Yes, where your provider supports it. The agent brief and the scorecard are independent of which model executes the work.
How do you handle access reviews?
Every agent's permissions are listed in one place with the date they were granted, so an access review is a report rather than an investigation.
Will you sign a data processing agreement?
Yes. Terms are agreed before any access is granted, and the agreement names the systems and the retention period for that engagement.
How long do you retain our data?
For the period set in your agreement, after which logs and any cached content are deleted. Retention is set per workspace, not globally.
What compliance evidence can you share?
We will walk your security team through the access model, the audit trail, and our current posture during scoping, and answer questionnaires in writing.
Still not sure where to start?
Tell us what you are trying to launch. We will show you the fleet that would run it, and what it would ship in its first two weeks.
No credit card required.